The Voice
Of Your Customer

We want you to deeply understand your customers and offer them the experiences and products they really want.

Innovation

Traditional market research is not able to reliably track customer needs and behaviours anymore. 

NeosVoc is the Voice of Customer platform that allows to innovatively listen to every brand's customer. A complete range of services that combines solid methodology with flexible and easy-to-use technology.

Channels

NeosVoc innovates the dialogue between brand and customer with an omnichannel approach:

Push Notifications, Messaging platforms, conversational interfaces, video interview, video focus group.

A continuous ability to listen to the Voice of Customer throughout the whole customer journey.

Methodologies

People's choices and behaviours are often determined by personal motives.

NeosVoc offers interdisciplinary templates of analysis which allow to comprehend real customer's behaviours and needs.

Real-Time

With NeosVoc the investigation coincide with the brand experience itself.

The Voice of Customer is activated when and where is needed: in a store, during an event, in occasion of a new product launch.

A dynamic dashboard allows to consult data ahd receive real time insights.

Platform

A branded platform, open to all systems and conversational interfaces: web, imessage, messaging tools, Whatsapp, SMS.

Every business can gather and analyse data autonomously, with always updated data available. 

About

NeosVoc is the platform created by Neosperience entirely dedicated to the Voice of Customer. Methodologies, real-time listening tools and innovative analysis templates in order to better understand your customer's and offer them the experiences and the products they really want.

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