Solutions

June 9, 2024 2024-06-12 11:44

The Voice of Customer Platform

NeosVoc is the platform for creating, sending, collecting, and analyzing your customers' feedback.

Main features
  • allows you to create any type of listening path and survey
  • collects all types of feedback throughout the Customer Journey, both physical and digital
  • activates surveys on multiple channels: Web Interview, SMS, FB Messenger, WhatsApp, Alexa, API
  • allows the analysis of structured and unstructured data through Artificial Intelligence
  • it comes with a Dashboard to consult the collected feedback results in real-time
  • natively integrable with any company technology, in a fully omnichannel perspective
The platform is available in three versions, according to your needs
  • Professional
  • Enterprise
  • Unlimited

Research Models and Psychographic Profiling

NeosVoc has created Psychographic Profiling models aimed at the study and in-depth understanding of audiences, specific to each sector.

All models
  • Retail 
  • Furniture 
  • Luxury & Fashion 
  • Tourism and Hospitality 
  • Churn Prediction Model for Finance and Insurance
  • Green Potential Detection Model for Multiutilities and territories 
  • Political and Electoral 
  • Voice of Employee and Leadership

Strategic Consulting Services

In addition to the platform, NeosVoc offers custom research services and personalized strategic consulting, aimed at a deeper and tailored understanding to each company's needs. We use every type of methodology, from the most traditional to the most innovative.

Market Research 
  • Customer Profiling & Cluster Analysis 
  • Brand Awareness and Strategic Positioning 
  • Benchmarking and Competitive Positioning 
  • Brand Image 
  • Customer Satisfaction & NPS 
  • Price Sensitivity Model 
  • Usability Test 
  • Mystery Shopping 
  • Focus Groups 
  • In-depth Interviews 
  • Sentiment Analysis 
  • Semiotic Analysi
Strategic Consulting
  • Customer Base Data Enrichment 
  • Profiled Lead Generation 
  • Co-creation Workshops for Brand Identity & Strategy 
  • Customization of communication strategies based on audience profiling

Contact us
for more information

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